Privacy Policy

Introduction

Welcome to TechQuest Montreal. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our high-tech quest room facility or use our services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you book a quest experience or contact us, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Booking preferences and quest selections
• Payment information (processed securely through third-party providers)
• Emergency contact information for safety purposes
• Age and group size for quest customization

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referral sources and website navigation patterns
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and customize your quest room experience, process bookings, and manage reservations
• Communication: To send booking confirmations, updates, and respond to your inquiries
• Safety and Security: To ensure the safety of all participants and protect our facilities
• Improvement: To analyze usage patterns and improve our services and website functionality
• Marketing: To send promotional materials and updates about new quest experiences (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

Data Protection and Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Limited access to personal data by authorized personnel only
• Secure payment processing through certified third-party providers

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (payment processors, booking systems)
• Legal Requirements: When required by law, court order, or government regulations
• Safety Purposes: To protect the rights, property, or safety of TechQuest Montreal, our customers, or others
• Business Transfers: In connection with any merger, sale, or transfer of our business assets

Your Rights and Choices

Under applicable privacy laws, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing of your personal information

To exercise these rights, please contact us using the information provided in the Contact section below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling them may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking information is typically retained for 3 years for business and tax purposes. Marketing preferences are kept until you opt out or request deletion.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. Participants under 18 must have parental or guardian consent to participate in our quest experiences. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such modifications will constitute your acknowledgment and acceptance of the modified Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Governing Law

This Privacy Policy is governed by the laws of Quebec, Canada, and any disputes will be resolved in the courts of Montreal, Quebec. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.